|Course & Certification:
Description: Cosmopolitan Steward/ess Course™.
Certification type: Presentation A5.
ISO 9001:2015 compliance course & certification.
4 days consisting of;
3 days of classroom theory.
|Capacity of certification:
1. For interior crew of yachts 20m-35m, Chief Steward/ess level or as a sole Steward/ess, that can assist in watch-keeping in a non-supporting role.
2. For interior crew of yachts 35m-50m, as 1st Steward/ess or Chief Steward/ess and is able to manage the interior, can assist in watch-keeping in a non-supporting role..
3. For interior crew of yachts 50m+, as 1st Steward/ess or Chief Steward/ess. Can hold the position of Purser.
|Recognitions & approvals:
Pending, in process.
12 months signed on to a vessel as interior crew.
|Certification issuing requirements:
1. Seamans Medical Certificate.
The custom-designed iymcs presentation folder type certification is stylish, practical and really refects
the level of training that you have done and the skills that you have obtained. In job interviews, it makes a great impression when presented to
a crew agency or to the Captain on-board.
The presentation folder outer is made of real leather with a sythentic interior that is resistant to water and protects the Certificates. It is A5 in size, it can hold up to four Certificates, and is an ideal size to be kept in a crew document case or with the boat's documents.
The iymcs Certificates are printed to ISO9001:2015 standards, are dual-language and feature extensive security features to security level 3 (Government passports & national Iidentification documents are security levels 1 & 2) and can be used as a personal ID in daily situations. (Nb. It cannot be used instead of a passport/national identity card).
The iymcs "Cosmopolitan Steward/ess™" caters for the needs of professional interior crew at all levels. In effect, this means that the course can be made relevant to the working practices or to the types of boats that the student or candidate is working-on currently or maybe working on in the future. There are two levels, namely:
Level I - is for the Steward/ess's who either have been working for one year and would like to improve their skills and knowledge.
Level II - is for the Steward/ess's who have been working for at least two years as interior crew and are now looking to step-up into a management role, such as a Chief Steward or Chief Stewardess, or as a purser on the larger yachts over 70 metres.
Furthermore, the ‘Society’ has added a second parameter to the courses, called Options 1-4. Wherever possible, these Options are there to adapt the syllabus of the course to the needs of either the student or candidate or of the yacht that they are employed on. The reasons for this are:
|i. That the interior crew working practices vary considerably from one yacht to the next.||ii. The working practises on a 35 metre yacht are very different to the working practices of a 60 metre yacht.||iii. Influence of the Owner/s demands, the nationality of the regular guests and geopolitical factors.||iv. The requests from; the Captain or the Chief Steward/ess or the departmental heads.||v. To cater for on-board training.|
Fundamentally, the "Cosmopolitan Steward/ess™" level II is a management course for experienced interior crew that are looking to work as a Chief Steward/ess or, for experienced crew that are wishing to improve their skills and to extend their knowledge base. The course also covers the role of a Purser and includes basic daily book-keeping tasks such as purchasing, debtors & creditors, payments, ledgers and accounts filing. Salaries are not covered as this is normally dealt with by the owner’s representative or a 3rd-party service provider such as a management company. Management companies and their role are featured.
The course consists of two parts;
i. Classroom or on-board theory course.
ii. Classroom or on-board practical course & exercises.
Key features to consider:
Up-to-date syllabus incorporating working practices of the Superyachts.
The syllabus is written by professional superyacht crew.
Adaptable syllabus for the size and type of boat.
A great looking certification with complete details of training undertaken, ideal for presentation at job interviews and for crew agencies.
Training can be undertaken on-board or in class.
Incorporates multi-role tasks such as deck work & watchkeeping support (depending on the option chosen).
Safe working practices are covered.
Our Society, the 'International Yacht Marine Certification Society" (iymcs) operates its entire operations under a Quality Management System
(QMS) that is in compliance with the International Standards Organisation (ISO) 9001:2015 amended. Part of this compliance involves full auditing procedures.
This is an important reference and enables us to gain recognitions from maritime admininstrations and marine industry bodies alike. The QMS together with the ISO, ensures that iymcs and its Members operate to the highest standards possible. All our courses, and more importantly the Certifications that we issue, are under ISO9001:2015.
This practise is most unusual for such courses and certifications. Some organisations will claim ISO:9001 adherence but often the reality is the ISO compliance is for a very small number of their courses.
|Scandinavia 900,-EUR||Northern Europe 850,-EUR||United Kingdom 650,-GBP|
|Southern Europe 725,-EUR||Middle East 725,-USD||North America 600,-USD|
|Prices exclude: course books,certification costs,personal travelling costs,course food and course accommodation.|
( Vers. 1.1. ) Click-on '+' to see Syllabus.
Chief Steward/ess & Purser role on-board. Passports & visas. Nautical terminology.
Legal responsibilities. Managing the interior team. Time management & the art of delegation. Personal organisation. Identifying team's strengths & weaknesses. On-going interior crew training. Inter-department liaison. Team motivation techniques. ILO issues. Guest activities.
Budgeting. Daily accounting. Inventory. Guest activities. Purchasing. Owner business relations. Ship's & crew's documents. Preparation of watch-keeping schedules. Crew rotation schedules. ISPS & ISM.
Basic employment & discrimination laws. Owner crew selection demands. Working with crew agents & managers. Reading CV's & interview selection. Basic interviewing techniques. Crew contracts. Dealing with crew disputes & crisis. Warnings and dismissal procedures.
Categories of wines. Wine areas. Wine cultures. Suppliers. Storage of wine. Budgeting & managing stocks. Wine selection for occasions. Choosing the right wines for the meal.
Planning a work schedule. Identifying daily, weekly & monthly tasks. Table layouts & seating plans. Owner & guest party arrangements. Meal Preparations.
Tableware & equipment. Specialised equipment. Basic cover table layout. Tray service. Serving techniques.
The different types. How to buy & suppliers Storage of. Preparing & lighting of. Eliminating cigar odours.
The different categories. Uniform design & styles. Sizing, size planning, replacements. Annual budgeting. Suppliers, applying logos & names.
Guest relations & International diplomacy. Dealing with different cultures & languages. Confidentiality & privacy issues. Guest arrival preparations. Dealing with owner & guest daily demands. Entertaining children. Dealing with complaints. Planning owner's & guest's shore schedules.
Safety Drills. The galley area. Storage areas, fridges & lockers. Interior obstructions. Personal protection. Deck areas & equipment.
The key points. Interior preparation. Crew presentation. Event planning, broker events. Vessel facts & information. Marketing, press releases, crew profiles etc.
Supplier & services information resources. Pre-arrival port/harbour supplier & shore-side liaison. Pre-planning provisioning schedules Shore support agents & their role. Information resources. Logistics, shipments & services. Customs & Excise importing procedures.
Multi-tasking and managing time. Sole Steward/ess job description. How to prioritise tasks. Interior upkeep schedule. Assisting the chef in the galley. Basic cooking skills. Working on deck alone. Close-quarters living with owner & guests. Receipts filing & maintaining an expenditure account for the interior. Hospitality organisation of the top-deck, forward deck & aft deck. Upper deck galley/bar. Crew area & galley. Assisting with watch-keeping.
Working as a team member. Task specialisation. Service level requirements. Crew hierarchy. Specialist skills. Combined salon/dining area issues. Hospitality organisation of the top-deck, forward deck & aft deck. Upper-deck galley/bar. Assisting with watch-keeping. Static charters set-up. Audio-video systems. Guest cabin upkeep planning. Crew area & galley. Assisting with watch-keeping.
Crew hierarchy. 2nd or 3rd Steward/ess position & role. Departments; housekeeping, laundry & service. Duty rotation & daily assignments Working as a team member. Service level requirements. Specialist skills. Types of furnishing fabrics, floor & bulkhead coverings. Introduction to the specialist categories of; wines, champagnes and spirits. Dining area service. Lounge & salon service. Static charters set-up. Audio-video systems. Guest cabin upkeep planning. Crew area & galley. Assisting with watch-keeping.
Crew hierarchy. Departmental heads. Purser position & role. Chef & sous-chef. Departments; housekeeping, laundry & service. Interior standing orders. 2nd or 3rd Steward/ess position & role. Duty rotation & daily assignments Working as a team member. Task specialisation & specialist skills. Service level requirements. Executive quarters. Bridge pantry. Types of furnishing fabrics, floor & bulkhead coverings. Introduction to the specialist categories of; wines, champagnes and spirits. Dining area service. Lounge & salon service. Spa service & upkeep. Beach club aft deck service. Water-sports department. Limousine-tenders.